AgriForumHub Privacy Policy

Effective Date: 8 October 2026
Last Updated: 8 October 2026

AgriForumHub (“AgriForumHub”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of farmers, agricultural experts, agribusinesses, buyers, sellers, advertisers, job seekers, employers and other users who use our platform.

AgriForumHub is an integrated digital agricultural platform that brings together forum discussions, agricultural consultancy, marketplace services, advertising and agricultural opportunities within one application.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, how we protect it, and the choices and rights available to you.

This policy is intended to support compliance with applicable data-protection requirements, including Kenya’s Data Protection Act, 2019 and applicable regulations. Kenya’s Office of the Data Protection Commissioner (ODPC) identifies rights including being informed about processing, accessing personal data, objecting to processing, correcting inaccurate data and requesting deletion in applicable circumstances.

1. Who We Are

AgriForumHub is an online agricultural community and digital ecosystem designed to connect farmers and other agricultural stakeholders.

Through the platform, users may:

• Ask and answer agricultural questions
• Participate in forum discussions
• Earn reputation points
• Follow other users
• Send private messages
• Create user profiles
• Publish blogs and agricultural content
• Find agricultural jobs and opportunities
• Publish agricultural products and services in the marketplace
• Advertise products, services and businesses
• Book consultations with agricultural experts
• Search for agricultural businesses and service providers

For questions concerning this Privacy Policy or the handling of your personal information, contact us using the contact details provided at the end of this policy.

2. Information We Collect

Depending on how you use AgriForumHub, we may collect different categories of information.

2.1 Account and Profile Information

When you create an account, we may collect:

• Full name
• Username
• Email address
• Telephone/mobile number
• Password or authentication information
• Profile photograph/avatar
• Cover/header image
• Location information that you voluntarily provide
• Biography
• Gender or age where voluntarily provided
• Social media profile information
• Professional information
• Resume/CV information
• Other information you choose to include in your profile

You are responsible for ensuring that information you publish on your public profile is appropriate for public viewing.

3. Forum and Community Information

When you participate in the AgriForumHub community, we may collect and display information associated with your activities, including:

• Questions you post
• Answers you provide
• Comments
• Votes, likes and dislikes
• Best-answer selections
• Reputation points
• Forum topics and discussions
• Blog posts
• User-generated content
• Public activity associated with your account

Some of this information may be publicly visible to other users.

For example, when you ask a question, your username, profile information and question may be visible to other members depending on the platform’s settings.

4. Private Messages

AgriForumHub allows members to communicate through private messaging.

We may process information contained in private messages for purposes such as:

• Delivering messages to intended recipients
• Maintaining the messaging functionality
• Preventing abuse or misuse
• Investigating reported violations
• Protecting platform security
• Complying with legal obligations where required

Users should avoid sharing highly sensitive personal information through private messages unless it is necessary and appropriate.

5. Marketplace Information

AgriForumHub provides an agricultural marketplace where farmers, marketers and businesses can publish products and services.

Important: AgriForumHub is not the seller.

AgriForumHub does not directly sell products or services listed by marketplace marketers.

Instead, AgriForumHub provides a digital platform where marketers can publish their products and services and where interested buyers can discover those listings.

Marketplace listings may contain:

• Seller/business name
• Business description
• Product or service information
• Product photographs
• Prices
• Location
• Telephone number
• Email address
• Website/social media links
• WhatsApp or other contact information
• Business hours
• Other information voluntarily provided by the marketer

Where a seller chooses to publish contact information, interested buyers may use that information to contact the seller directly.

Marketplace transactions

AgriForumHub does not process payments between marketplace buyers and sellers.

The actual:

• Purchase
• Payment
• Delivery
• Collection
• Product inspection
• Negotiation
• Return
• Warranty
• Dispute

between a buyer and seller is the responsibility of the parties involved.

Buyers are responsible for conducting appropriate due diligence before sending money, purchasing products or entering into any transaction with a marketplace seller.

AgriForumHub does not guarantee the quality, authenticity, availability, legality, safety, ownership, pricing or delivery of products and services published by third-party marketplace sellers.

6. Marketplace Subscription and Featured Listings

Marketplace marketers may be required to pay subscription fees to publish their products and services.

We may collect and process information necessary to:

• Create marketplace accounts
• Process subscriptions
• Manage listing plans
• Maintain listings
• Feature listings
• Record subscription status
• Provide invoices or payment confirmations
• Provide customer support
• Prevent payment fraud or abuse

Additional fees may apply when marketers choose to feature or promote their products and services.

These payments are payments for AgriForumHub’s marketplace platform services, not payments for purchasing products from marketplace sellers.

7. Consultancy Services

AgriForumHub provides an online agricultural consultancy booking service through which users may book consultations with agricultural experts.

When you book a consultation, we may collect:

• Name
• Email address
• Telephone number
• Selected consultancy service
• Preferred consultation date and time
• Booking information
• Payment information or payment reference
• Information provided to help the expert understand your consultation needs
• Google Meet or other online meeting information where applicable

Consultations may be conducted through Google Meet or another designated online meeting platform.

Where a third-party service is used to conduct the consultation, that service may process information according to its own privacy policy and terms.

Users should avoid providing unnecessary sensitive personal information when requesting agricultural advice.

8. Consultancy Payments

AgriForumHub may charge fees for agricultural consultancy services.

Payment methods may include:

• Credit/debit cards
• M-Pesa
• PayPal
• Bank transfer
• Other payment methods that may be introduced in the future

Payment transactions may be processed through third-party payment providers.

Where payment is processed by a third-party payment provider, AgriForumHub may receive information such as:

• Payment confirmation
• Transaction/reference number
• Payment status
• Amount paid
• Payment date
• Customer/account information necessary to identify the transaction

We generally do not need to receive or store your complete payment-card credentials when a payment gateway processes the transaction on our behalf.

9. Refund Policy for AgriForumHub Services

For:

• Consultancy service bookings
• Marketplace listing charges
• Marketplace featured-listing charges
• Advertising charges

AgriForumHub accepts refund requests only when the request is submitted within thirty (30) minutes of payment.

After thirty (30) minutes from the payment time, AgriForumHub generally does not process refund requests for these services, except where applicable law requires otherwise or where AgriForumHub determines an exception is appropriate.

A refund request does not automatically guarantee that a refund will be approved.

Refunds, where approved, may be returned through the original payment method or another appropriate method, depending on the payment provider and circumstances.

Marketplace seller transactions are different

The above refund policy applies to payments made to AgriForumHub for AgriForumHub services.

It does not apply to transactions between marketplace buyers and sellers because AgriForumHub does not process those transactions.

Any dispute concerning a marketplace purchase should be addressed directly between the buyer and seller.

10. Advertising Information

AgriForumHub allows businesses and other advertisers to purchase advertising services.

When you submit an advertisement, we may collect:

• Advertiser/business name
• Contact details
• Advertisement content
• Images and banners
• Website links
• Social media links
• Targeting/preferences where applicable
• Payment and transaction information
• Advertising duration
• Advertisement performance information

Advertising payments are made to AgriForumHub or its designated payment providers.

We may use advertisement information to publish, manage, monitor and improve advertising services.

11. Job Directory Information

AgriForumHub may provide a job directory where users can publish and search for agricultural employment opportunities.

Information may include:

• Job title
• Employer information
• Job description
• Location
• Application instructions
• Contact information
• Application deadline
• Other information submitted by the employer or job poster

If you apply for a job, information you submit may be received directly by the employer or organization responsible for the opportunity.

AgriForumHub is not necessarily the employer and does not guarantee employment opportunities listed by third parties.

12. User Blogs and Published Content

Members may publish blog posts and other agricultural content.

Information submitted for publication may become publicly accessible.

Before publishing information, users should consider whether they are comfortable with that information being viewed, copied or shared by others.

AgriForumHub may moderate, review, reject, edit where permitted, or remove content that violates our rules, terms, applicable law or community standards.

13. User Directory

AgriForumHub may provide a user directory to help members discover other members.

Depending on your profile settings, other users may be able to see information such as:

• Name
• Username
• Profile photo
• Location
• Biography
• Professional information
• Social media links
• Reputation
• Public activities

You should review the information you publish on your profile and avoid publishing information that you do not want publicly accessible.

14. Verified Users

AgriForumHub may provide a verification feature.

Where an account is verified, a verification badge may be displayed on the user’s profile.

We may process information necessary to verify the identity, authenticity or status of an account.

Verification does not necessarily constitute an endorsement, guarantee or certification of the user’s products, services, qualifications or conduct.

15. Automatically Collected Information

When you access AgriForumHub, certain technical information may be automatically collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Date and time of access
• General usage information
• Error and diagnostic information
• Login activity
• Security-related information

This information may be used for:

• Website operation
• Security
• Fraud prevention
• Performance monitoring
• Troubleshooting
• Analytics
• Improving the user experience

16. Cookies and Similar Technologies

AgriForumHub may use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Maintain sessions
• Improve website functionality
• Understand how users interact with the platform
• Improve security
• Analyze website performance
• Support advertising and analytics where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect some features of the platform.

17. How We Use Personal Information

We may use personal information to:

1. Create and manage user accounts.
2. Provide forum and community services.
3. Process consultancy bookings.
4. Provide marketplace listing services.
5. Process advertising services.
6. Process payments made to AgriForumHub.
7. Provide customer support.
8. Send booking and transaction notifications.
9. Communicate important service information.
10. Improve the platform.
11. Prevent fraud, abuse and unauthorized activity.
12. Maintain platform security.
13. Verify users where applicable.
14. Facilitate user-to-user communication.
15. Manage reputation and community features.
16. Manage job listings.
17. Publish user-authorized content.
18. Comply with applicable legal obligations.
19. Protect our rights, users and platform.
20. Carry out other purposes disclosed to users at the time information is collected.

18. Legal Basis for Processing

Depending on the circumstances, we may process personal information on the basis of:

• Your consent
• Performance of a contract or provision of requested services
• Compliance with legal obligations
• Legitimate interests, where permitted by applicable law
• Protection of rights, safety and security
• Other lawful grounds recognized by applicable data-protection legislation

Where processing relies on consent, you may withdraw consent where applicable. Withdrawal of consent does not necessarily affect the lawfulness of processing carried out before withdrawal. Kenya’s Data Protection (General) Regulations require consent requests to provide information about the controller/processor, purpose, data collected, third-party sharing, withdrawal rights and implications of providing or withholding consent.

19. Sharing of Personal Information

We may share personal information with appropriate third parties where necessary to provide our services or comply with legal obligations.

These may include:

Payment Providers

Payment information may be processed by providers supporting:

• Credit/debit-card payments
• M-Pesa
• PayPal
• Bank transfers
• Other payment methods

Technology and Hosting Providers

We may use service providers for:

• Website hosting
• Cloud infrastructure
• Email
• Security
• Backups
• Analytics
• Technical support

Consultancy and Meeting Providers

Information necessary for consultation bookings may be shared with the relevant agricultural expert and meeting/communication providers.

Service Providers

We may use third-party providers to support:

• Customer support
• Communications
• Security
• Analytics
• Marketing
• Website functionality

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, court order, regulatory requirement or lawful governmental request.

We do not sell your personal information simply because you use AgriForumHub.

20. Marketplace Disclosure to Sellers

When you contact a marketplace seller using contact information provided through a marketplace listing, your interaction may occur directly with that seller.

AgriForumHub does not control how an independent seller handles information you voluntarily provide directly to that seller.

You should therefore review the seller’s own privacy practices where applicable and exercise caution when providing personal or financial information.

21. International Data Transfers

Some service providers used by AgriForumHub may operate outside Kenya.

Where personal information is transferred outside Kenya, we will seek to comply with applicable data-protection requirements concerning international or cross-border transfers and appropriate safeguards.

Kenya’s data-protection framework places requirements on transfers of personal data outside Kenya, including circumstances involving appropriate safeguards or applicable consent/legal grounds.

22. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Other unlawful processing

Security measures may include access controls, authentication mechanisms, secure hosting, backups, monitoring and other appropriate safeguards.

However, no internet-based system can be guaranteed to be completely secure.

Users are responsible for keeping their passwords and account credentials confidential.

If you believe your account has been compromised, contact us as soon as possible.

23. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services
• Maintaining accounts
• Maintaining transaction records
• Resolving disputes
• Preventing fraud
• Maintaining security
• Meeting legal, regulatory and accounting requirements
• Enforcing agreements

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal or legitimate retention requirements.

The Kenyan data-protection framework emphasizes that personal data should not be retained in identifiable form longer than necessary for the purposes for which it was collected, subject to applicable requirements.

24. Your Data Protection Rights

Subject to applicable law and relevant limitations, you may have rights to:

• Be informed about how your personal data is used
• Access your personal information
• Request correction of inaccurate or misleading information
• Request deletion of personal information in applicable circumstances
• Object to certain processing
• Request restriction of processing in applicable circumstances
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint regarding the processing of your personal information

The ODPC identifies these types of rights under Kenya’s data-protection framework.

25. How to Exercise Your Rights

To exercise your privacy or data-protection rights, contact AgriForumHub using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

We will handle requests in accordance with applicable data-protection requirements.

26. Children’s Privacy

AgriForumHub is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Where applicable law requires parental or guardian consent for processing a child’s personal information, we will seek to comply with those requirements.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

27. Third-Party Websites and Services

AgriForumHub may contain links to third-party websites, applications, social-media platforms, payment providers, agricultural businesses and other services.

These third parties operate independently and may have their own privacy policies.

AgriForumHub is not responsible for the privacy practices, security or content of third-party websites and services.

We encourage users to review the applicable privacy policies before providing personal information to third parties.

28. User Responsibility for Marketplace Transactions

AgriForumHub provides marketplace infrastructure but does not act as the seller or buyer in transactions between marketplace users.

Buyers should exercise caution and conduct appropriate due diligence before making any payment to a seller.

Buyers should independently consider:

• Seller identity
• Product authenticity
• Product condition
• Price
• Availability
• Delivery arrangements
• Seller location
• Payment arrangements
• Return/refund arrangements
• Applicable licenses or certifications

AgriForumHub does not process marketplace purchase payments and is not responsible for losses resulting from transactions between buyers and sellers.

29. User-Generated Content

Information that you voluntarily publish publicly on AgriForumHub may be accessible to other users and potentially to the public.

Examples include:

• Forum questions
• Answers
• Comments
• Blog posts
• Marketplace listings
• Business information
• Public profiles
• Advertisements
• Job listings

Please do not publish sensitive personal information that you do not want others to see.

30. Marketing Communications

Where permitted by law and where appropriate consent or another lawful basis exists, AgriForumHub may send users:

• Service notifications
• Account notifications
• Booking reminders
• Payment confirmations
• Marketplace notifications
• Agricultural information
• Newsletters
• Promotional communications

You may be able to unsubscribe from promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Some essential service communications may continue even after you opt out of promotional communications.

31. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to technology
• Changes to applicable laws
• Changes to our business practices
• Changes to payment or third-party service providers

When we make significant changes, we may provide an appropriate notice through the website or other communication channels.

The updated version will include a revised Last Updated date.

32. Complaints and Privacy Concerns

If you have a concern about how AgriForumHub handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya where applicable. The ODPC is responsible for regulating personal-data processing and protecting data-subject rights under Kenya’s data-protection framework.

33. Contact Us

If you have questions about this Privacy Policy, want to exercise your data-protection rights, or have a privacy concern, please contact:

AgriForumHub

Website: https://www.agriforumhub.com

Email: info@agriforumhub.com

Telephone: +254182322969

34. Important Marketplace and Payment Disclaimer

For clarity, please remember:

Marketplace

AgriForumHub provides the marketplace platform but does not sell the products or services listed by marketers.

Buyers and sellers are responsible for their own transactions, including payment, delivery, quality, authenticity, returns and disputes.

AgriForumHub Payments

AgriForumHub may receive payments for:

• Marketplace subscriptions
• Featured marketplace listings
• Advertising services
• Agricultural consultancy bookings
• Other AgriForumHub services

Accepted payment methods may include credit/debit cards, M-Pesa, PayPal and bank transfer.

Refunds

Refund requests for consultancy bookings, marketplace listing charges, featured listings and advertising charges must be submitted within 30 minutes after payment. Requests submitted after 30 minutes will generally not be processed, except where applicable law requires otherwise or AgriForumHub approves an exception.

This policy does not govern payments made directly between marketplace buyers and sellers because AgriForumHub does not process those transactions.